From Car Park Cabin to Premium Experience: Redesigning Heathrow’s Meet & Greet
Client Challenge Heathrow Airport’s Meet & Greet service was designed for premium, time poor travellers, but the physical experience didn’t reflect the target customer. Operated out of a cramped, off-the-shelf cabin, the space was cluttered, lacked visual consistency and couldn’t support peak-time demands. There was no back office, no climate control, no clear brand identity […]…
Heathrow Reserve & Collect: Turning Pick-Up into Premium
Client Challenge Heathrow’s Reserve & Collect setup lacked visual consistency, operational clarity and a cohesive customer experience. The airport wanted to offer a seamless Reserve & Collect service for premium products across multiple Heathrow terminals. In Terminal 5, an existing Travelex desk had been repurposed with signage and lights, but the result was uncoordinated and […]…
Airport Lounges: Closing the Gaps Between Vision and Reality
Client Challenge Swissport Aspire Lounges need to deliver consistent high-end passenger experiences across UK airports. BDM was employed to help deliver this objective. Interior designers provided strong visual concepts, but turning these into buildable, compliant spaces required more technical input. Contractors often lacked the detailed specifications they needed, drawings weren’t always up-to-date and key compliance questions […]…