Client Challenge
Heathrow Airport’s Meet & Greet service was designed for premium, time poor travellers, but the physical experience didn’t reflect the target customer. Operated out of a cramped, off-the-shelf cabin, the space was cluttered, lacked visual consistency and couldn’t support peak-time demands. There was no back office, no climate control, no clear brand identity – and no way for it to meet expectations of modern high-end travellers.
BDM’s Solution & Approach
BDM was engaged to rethink the space entirely without changing the cabin footprint.
Our approach:
- Created multiple design options ranging from minimal tweaks to full remodelling
- Collaborated closely with the Heathrow team to evolve a customer-first design approach
- Designed a modern, functional layout that:
- Increased service capacity to five customers at once
- Added a defined back-of-house admin zone
- Integrated branding and premium finishes
- Included full accessibility compliance (Part M)
- Installed air conditioning for comfort in extreme weather
- Achieved this all within the tight spatial limits of the original cabin
Impact
- Far greater customer capacity without increasing footprint
- A significantly improved working environment for staff
- Accessibility designed for both staff and customers
- Improved look and feel aligned with Heathrow’s high-end branding
- Full compliance with building regulations
Reworking an existing space doesn’t mean compromising on quality.
Talk to BDM about making even the tightest footprint spaces deliver more for your people and your brand.
